退款政策

Changed your mind? Tell us within 14 days of delivery or pickup and we'll arrange a return. Items need to be unused, in resaleable condition and in their original packaging.

Return freight for a change of mind is yours to cover. Once the item is back with us and checked, we refund the purchase price to your original payment method within 5 business days.

If something is faulty

This is different, and it's on us. Contact us with your order number and a photo of the problem. Depending on how serious the fault is, you can choose a repair, a replacement or a refund, and we cover the freight both ways.

All our furniture carries a 12-month warranty against manufacturing defects. Normal wear and tear, accidental damage and damage from incorrect assembly aren't covered.

Your rights under New Zealand law

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993. Goods must be of acceptable quality, fit for purpose and match their description — and those guarantees apply regardless of what any policy says.

How to start a return

Email us with your order number and what you'd like to do. We'll reply with return instructions before you send anything back — please don't post an item to us without hearing from us first, or we may not be able to match it to your order.